Rapid case studies


Rapid case studies


London Borough of Camden

Repairs call centre

Repairs call centre staff use this application daily at the London Borough
of Camden to reduce the duration of a call and avoid searching multiple
systems. It makes it easy to see the full history of a repair, or create a new
one, by providing joined-up live integration to:

– Housing management system
– Document management system
– Asset management system
– Appointments system
– Subcontractor repairs system

camden-repairs
camden-repairs

London Borough of Camden

Repairs call centre

Repairs call centre staff use this application daily at the London Borough
of Camden to reduce the duration of a call and avoid searching multiple
systems. It makes it easy to see the full history of a repair, or create a new
one, by providing joined-up live integration to:

– Housing management system
– Document management system
– Asset management system
– Appointments system
– Subcontractor repairs system

group-islington

London Borough of Islington

Repairs & void management mobile app

The void management team at the London Borough of Islington use this
mobile app to manage the void path, create detailed repairs on or offline,
and complete property surveys.

– Create detailed repairs by searching full set of SORs
– Address or GPS based property search
– London accessible housing register property surveys

group-islington

London Borough of Islington

Repairs & void management mobile app

The void management team at the London Borough of Islington use this
mobile app to manage the void path, create detailed repairs on or offline,
and complete property surveys.

– Create detailed repairs by searching full set of SORs
– Address or GPS based property search
– London accessible housing register property surveys

London Boroughs of Lambeth, and Camden

Online housing application forms

Secure and transfer housing applicants use the online housing form to
report their circumstances in detail and receive an instant reply of
eligibility. The form is pre-populated with known applicant data, and
integrates with the housing management system to create and update
their application, and medical referrals.

– Address search control
– Medical condition picker control
– Save and resume
– Real-time eligibility feedback
– Full change of circumstances
– Summary page and downloadable .pdf

camden-lambeth
camden-lambeth

London Boroughs of Lambeth, and Camden

Online housing application forms

Secure and transfer housing applicants use the online housing form to
report their circumstances in detail and receive an instant reply of
eligibility. The form is pre-populated with known applicant data, and
integrates with the housing management system to create and update
their application, and medical referrals.

– Address search control
– Medical condition picker control
– Save and resume
– Real-time eligibility feedback
– Full change of circumstances
– Summary page and downloadable .pdf

rhp

RHP

Retirement housing daily survey

Retirement housing staff scan a QR code to initiate the daily survey where
they mark whether or not residents are present, and add comments

– Configure daily or weekly resident reports
– Full management dashboard with all data downloadable
– Daily summary information email
– GDPR customer search and download facility

rhp

RHP

Retirement housing daily survey

Retirement housing staff scan a QR code to initiate the daily survey where
they mark whether or not residents are present, and add comments

– Configure daily or weekly resident reports
– Full management dashboard with all data downloadable
– Daily summary information email
– GDPR customer search and download facility

London Borough of Camden

Billing solution

Makes it easy and practical for large landlords to provide fully costed
and transparent bills to residents, that reflect their consumption.

– Produce personalised bills for residents using meter readings
– Lower cost of bulk supply of energy, and complexity of administration
– Ensure the landlord is able to recover all costs of supplying energy
– Use data from housing management or any other system
– Apply scales, uplifts, caps, debt reduction, VAT, or any calculation
– Collect useful data for building performance and resident motivation
– Increase transparency of bills – Lower bills for residents
– Increase resident satisfaction

camden-billing
camden-billing

London Borough of Camden

Billing solution

Makes it easy and practical for large landlords to provide fully costed
and transparent bills to residents, that reflect their consumption.

– Produce personalised bills for residents using meter readings
– Lower cost of bulk supply of energy, and complexity of administration
– Ensure the landlord is able to recover all costs of supplying energy
– Use data from housing management or any other system
– Apply scales, uplifts, caps, debt reduction, VAT, or any calculation
– Collect useful data for building performance and resident motivation
– Increase transparency of bills – Lower bills for residents
– Increase resident satisfaction

Housemark
Camden
CGL
haringey
islington
lambeth
Lewisham
Optivo
RHP
Stevenage
Torus

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